Spring is here, and with it comes new opportunities to grow and succeed together. In this edition, we’re sharing key updates on the new Partner Academy, product news, and upcoming events. Stay informed, stay ahead and let’s continue to drive success together.

Aspect Academy for Partners is here! 

Our new training & enablement tool launched March 1st providing on-demand resources to help maximize your client’s growth and success with our products! This platform includes: 

• Streamlined Access: Find training materials faster and easier.
• Enhanced content: Explore updated resources tailored to your needs.
• Interactive learning: Benefits from new tools to support skill-building and development.

Visit Aspect Academy

Reminder: Product Discontinuation

WebDAV will be discontinued in April 2025, impacting customers hosted in the Alvaria AWS Public Cloud. Encourage your customers to transition to the Aspect Cloud solution for workforce engagement management – Aspect WorkforceOS™  – and ensure a seamless upgrade. 

Download WebDAV Data Sheet

Product Updates

WFX: Coming soon as a standalone solution for mid-market companies in the United States 
We're excited to announce that Aspect Workforce Experience^TM (WFX) is evolving to better serve the mid-market. Later this quarter, WFX will be available as a fully independent solution, giving your customers access to powerful scheduling and collaboration tools - without needing Aspect Workforce^TM. 

 What this means for your customers? 

• More Flexibility – Mid-market companies can now leverage WFX on its own for seamless workforce management 
• Optimized for Smaller Teams – Designed to tackle challenges like inefficient scheduling, higher labor costs, and employee turnover 

Note: Aspect Cloud Workforce^TM, including WFX, will continue to be the WFM solution for enterprise customers. WFX as a standalone solution will be designed to meet the needs of smaller organizations, providing the same powerful tools in a more accessible, self-contained package. Stay tuned for more details for partners coming soon.  

Have a customer who could benefit from WFX? We’ll be happy to assist with demos or further information! 

Webinars

WEBINAR

Is your contact center ready for gen Z? 

March 26, 2025  12:30 pm ET

Gen Z and millennials aren’t just reshaping the workforce – they’re redefining what it takes to attract and keep top talent. Join our webinar to uncover the strategies, technology, and career models that will help keep your client’s contact centers ahead of the curve.  
Register today

WEBINAR

Introducing Aspect Workforce Experience

Aspect Workforce Experience (WFX) simplifies operations, empowers employees and transforms hybrid workforce management. Join our webinar to explore real-time scheduling, seamless shift management and collaboration tools to boost efficiency and engagement. 

Watch the recording

Blogs and White Papers

ASK ASPECT

A talk with Tina Ghanem on product-led innovation at Aspect

Tina Ghanem shares how Aspect’s product-led approach is driving innovation with AI and user centric design. Learn how the new Workforce Experience (WFX) application is shaping the future of workforce management.

Read more

ASK ASPECT
Kyle Pendleton on AI, WFM solutions and the human touch in tech

Kyle Pendleton shares how AI is revolutionizing workforce engagement – automatic tasks while keeping the human touch at the center. Read how AI and human experience work together to drive better decisions.

Read more

WHITE PAPER

WFM and WEM buyers guide

Choosing the right WFM and WEM solutions is crucial for enhancing efficiency and customer satisfaction. Our comprehensive buyer’s guide provides clear evaluation steps, highlights market trends, and outlines key components to consider when selecting a workforce platform.  

Download the white paper 

WHITE PAPER

Amplifying human potential with AI 

Explore how integrating AI into workforce engagement management can boost employee satisfaction and productivity. Our white paper delves into aligning AI initiatives with business goals, optimizing performance, and fostering a future-ready workforce.  

Download the white paper 

BLOG
Empowering your workforce: A psychological approach to employee experience  

Unlock the key to employee engagement by fulfilling core psychological needs – autonomy, competence, and connection. Discover how this approach fosters motivation, retention, and a thriving workplace.   

Read more

BLOG

10 best practices for contact center quality management 

Enhancing contact center quality starts with clear goals, Ai-driven insights, and a strong feedback culture. Explore best practices to improve performance and customer satisfaction.

Read more

BLOG

WEM standalone vs. bundled vendors? Which should you choose? 

Standalone or bundles WEM – what’s the right fit? Explore the key factors that impact performance, flexibility, and long term value for your organization.  

Read more

BLOG

Why security is critical in workforce management

Strong security isn’t optional in workforce management – its critical. Discover how protecting employee data and mitigating risks can safeguard your organization’s success.

Read more

Important reminders

Aspect Partner Hub

Have you explored the Aspect Partner Hub yet?  It’s your go-to resource for essential tools, insights and now – a simple and streamlined Lead Registration process!
Register your leads

Product Messaging Guides
As a comprehensive overview of key features, capabilities, value propositions, positioning, and more, these guides will become a source of truth for product messaging and positioning to empower you to articulate the unique benefits of our products more effectively.  

Product Data Sheets

Designed to be a quick reference offering clear and concise information to support product discussions, evaluations, and decision-making.  

Aspect Workforce Backoffice

Check out our new one-pager on Aspect Workforce back-office optimization, designed to help organizations unlock efficiency and drive results across the entire workforce. Learn how the solution optimizes staffing, task management, and forecasting to transform their back-office operations and enhance overall business performance.
View

WorkforceOS Overview & Pitch Deck

WorkforceOS Overview & WorkforceOS pitch deck are here! With clear problem statements, key benefits, and the new Engineered for Everyone narrative, it shows how agents thrive in simplicity and admins master complexity.

Solutions Technical Deep Dive

The updated Solutions deck is now a focused, technical deep dive, showcasing detailed insights into our platform's capabilities.

Check it out

Customer Success Stories

Explore our new library of customer success stories, designed for easy search and integration into your pitches. Bookmark it and check back often for the latest case studies! 

Browse stories

Meet Colin Whelan Senior Director of Customer Success

With over 30 years in the Contact Center industry, Collin has led multinational operations and enterprise - scale organizations while shaping industry standards and best practices across Europe. He is a recognized leader that has played a pivotal role in advancing skills, innovation, and professional development in the field. 

Colin's contributions have earned him multiple awards for leadership, workforce development, and technology implementation at both individual and organizational levels. He is also the architect of the world's first university degree in Contact Center Management and Planning, the author of several training courses and books, and a champion of continuous industry growth.  In recognition of his impact, Colin was honored with Hero status by The Forum and inducted into its fellowship in 2022, cementing his legacy as a key influencer in the industry. 

We’re always looking for new ways to collaborate and grow together.

Interested in partnering for an event? Reach out to explore opportunities. Cheers to a great month ahead!

Aspect Channel Partner Team