Welcome back to the Channel Connection!

As the year comes to a close, we want to take a moment to celebrate our collective achievements. Together, we are driving innovation for the future of Workforce Management, strengthening relationships, and laying the groundwork for a transformative year ahead. 

This month’s Channel Connection is packed with news to set you up for success in 2025, including enhancements to training resources, inspiring success stories, and exciting upcoming events. 

Thank you for being a vital part of our journey.

Partner Portal Transition 

We’re thrilled to share that we are creating a new and enhanced partner system designed to drive your success. As a part of our transition, the Alvaria Advance Portal will be discontinued for Aspect Partners on December 20, 2025.

Stay tuned for updates as we work to create a streamlined, partner-first process to enhance your experience.  

Training and enablement resources

Starting February 2025, we’re launching our New Aspect training and development platform to enable our client’s growth and success with our products! This platform includes: 

Streamlined Access

Find training materials faster and easier.

Enhanced content

Explore updated resources tailored to your needs.

Interactive learning

Benefit from new tools to support skill-building and development.

Stay tuned for more details, including launch dates and how to get started. For questions in the meantime, email us at Partners@aspect.com.  

New webinar series: Tomorrow's Workforce

Want to share your expertise? Reach out to
partners@aspect.com to join as a guest speaker!  

Customer events and resources

NEW RESOURCES

IDEAS Portal

The new Aspect Ideas Portal is your place to share ideas and suggestions to improve our solutions. We value your input and want to hear from you.
Submit your ideas today and help shape the future of Aspect! 

FEATURED ARTICLE

Mastering the Software Buying Journey 

Equip your customers with the knowledge to choose the right contact center software. Share these resources to position yourself as a trusted partner in their buying journey! 

Get to know vendors
Do the research
Evaluate business needs

Featured Case Study

Efficiency elevated: a global appliance leader’s workforce transformation 

Discover how a global home appliance manufacturer revolutionized workforce management in its contact centers by integrating Aspect’s advanced WFM solutions. With automation and real-

time reporting, the company eliminated inefficiencies, reduced manual labor, and enhanced decision-making. Explore how these innovative tools streamlined operations and saved time, empowering the organization to focus on what matters most.

Dive into the case study

Solutions in action

New product messaging guides

As a comprehensive overview of key features, capabilities, value propositions, positioning, and more, these guides will become a source of truth for product messaging and positioning to empower you to articulate the unique benefits of our products more effectively. 

New product data sheets

Designed to be a quick reference offering clear and concise information to support product discussions, evaluations, and decision-making.  

Workforce^TM
Messaging guide
View data sheet

Workforce Experience^TM
Messaging guide
View data sheet

Performance^TM
Messaging guide
View data sheet

Quality^TM
Messaging guide
View data sheet

League^TM
Messaging guide
View data sheet

New WorkforceOS Pitch Decks

We’ve refreshed the WorkforceOS pitch deck with a streamlined approach. Each section now includes clear problem statements, benefits and features designed to provide a compelling overview of our solutions. 

And it’s centered on a new Workforce narrative—Engineered for Everyone—where agents thrive in simplicity and administrators are masters in complexity.

New Solutions Technical Deep Dive

Our Solutions deck has been reworked and condensed into a more technical-focused deep dive, offering detailed insights into our platform’s capabilities. 

Customer Success Stories

Customer success stories are now housed in their own library, making it easier to search and incorporate into customized pitches. Please bookmark as we'll be continuously adding new case studies as they become available. 

Product Discontinuation

As part of our innovation journey, WebDAV (Web Distributed Authoring and Versioning) will be sunset in April 2025 and only impacts customers hosted in the Alvaria AWS Public Cloud. Now is the perfect time to make a switch to the new Aspect Cloud solution for Workforce Engagement Management. Download WebDAV Data Sheet

Meet Tausha Simon

Tausha Simon is the newest member to the Aspect Partner team as the Channel Marketing Manager.

Based in sunny Arizona, Tausha brings over a decade of experience in strategic marketing and sales. Tausha is passionate about empowering partners to maximize the value of Aspects Workforce Management (WFM) solutions.

“As I step into this new role, I am most excited to learn about each of our partners and how I can best support their success. I’m focused on building impactful resources and strategies that drive growth and strengthen relationships.”

Beyond her work at Aspect, Tausha is passionate about autism awareness, inclusion, and acceptance. As an advocate and proud mother, she draws from her personal experience to promote understanding and support for the neurodiverse communities. She is also the host of Greatfully You, a podcast celebrating authenticity, personal growth, and resilience, blending her professional expertise with her passion for connection.

Fun Fact: Tausha recharges through solo trips, loves living in the desert and enjoys spending time with her husband and two amazing children. 

We are here to strengthen our partnership with you

As we wrap up the year, we want to take a moment to thank you for your collaboration and commitment throughout the year—it’s partners like you who inspire us to keep innovating. If you have questions, feedback, or stories to share, your support team is always here to help.

Wishing you a joyful holiday season and a successful year ahead! Cheers to our continued partnership!
 
Thank you, 

Aspect Channel Partner Team