February is all about maximizing workforce success

We’ve got a power-packed update for you! This month, dive into expert insights on AI in WFM, workforce engagement innovation, and the future of CX & EX. Plus, grab new customer resources, catch must-see webinars, and refresh your pitch with our success stories. 

Aspect Partner Hub | Lead registration is now available

Have you explored the Aspect Partner Hub?
It’s your go-to resource for essential tools, insights and now – a simple and streamlined Lead Registration process!. 

Register a lead

New training & enablement resources  

Get Ready! Our new training & enablement tool launches March 1st providing on-demand resources to help you maximize your client’s growth and success with our products! This platform includes: 

• Streamlined Access: Find training materials faster and easier.
• Enhanced content: Explore updated resources tailored to your needs.
• Interactive learning: Benefits from new tools to support skill-building and development.

Watch your inbox - an email with the new website and instructions will be sent before launch. 

Your first look at Aspect Workforce Experience (WFX)

As a valued partner, you're getting an exclusive preview of Aspect Workforce Experience (WFX). This next-generation solution represents a significant opportunity for your customers, unifying scheduling, predictive insights, and collaboration tools in one powerful platform. 

What this means for your customers

• Enhanced workforce optimization through intelligent scheduling
• Improved decision-making with predictive staffing insights 
• Reduced operational friction with streamlined workflows 
• Seamless integration with existing Aspect Workforce investments 

While details about partner involvement are still in the works, we wanted to ensure that you’re aware before the public announcement. If you have a customer or prospect that is interested in a demo, we would love to collaborate. See the Better Together section to register for the upcoming customer webinar. Stay tuned for updates in the upcoming weeks. 

Cloud WorkforceOS v24.1 coming February 21st 

Cloud WorkforceOS v24.1 is packed with cloud-first enhancements designed to elevate automation, precision, and scalability. Key features—shaped by direct customer feedback—will enhance intraday planning, bulk updates, and data management. As a valued partner, help your customers unlock greater productivity and ROI. Stay tuned for detailed release notes! 

Webinars

WEBINAR

AI that works for you – not instead of – you 

Feb 13, 2025  12:30 pm ET

Join Darryl Kelly, CEO of Aspect, and Tom Lewis, SVP of Consulting at TTEC as they tackle one of today’s biggest conversations: how to make AI work for people, not against them. 
Register today

WEBINAR

Introducing Aspect Workforce Experience

Feb 27, 2025    12-1pm ET

Join us for this exclusive webinar to see how WFX redefines the workforce experience and streamlines shift management for both agents and administrators.

Register to save your spot

WEBINAR

CX vs. EX: Should Workforce Management Prioritize Customer Experience

In this session, we delved into the key drivers of CX and EX and analyzed how prioritizing one over the other impacts organizational performance, employee engagement, and customer loyalty. 

Watch the recording
 

Blogs and White Papers

BLOG

Aspect named a Frost Radar™ Leader in WEM by Frost & Sullivan 

Frost & Sullivan has recognized Aspect as a 2024 Frost Radar™ Leader in Workforce Engagement management, highlighting Aspect’s innovation, growth, and commitment to enhancing employee experience through its integrated WorkforceOS platform.

Read more

BLOG
21 reasons why Aspect beats the competition 

Discover 21 reasons why Aspect outperforms the competition – delivering advanced forecasting, automation, and seamless integration for scalable workforce management. See why Aspect is the choice for efficiency, compliance, and long-term growth. 

Read more

ASK ASPECT
A talk on customer pain points and WEM innovation with Mary Ward 

Mary Ward, Aspect’s Strategic Manager of Solution Architects, shares how innovation in workforce engagement is transforming scheduling and forecasting. Learn how Aspect’s Workforce Experience tool empowers agents with flexibility and self-service options, driving efficiency and engagement.

Read more

ASK ASPECT
Discussing the evolution of AI in WFM with Shawn McCormick 

AI is reshaping workforce management—are your customers ready?  Shawn McCormick, Senior Director of Solutions Consulting at Aspect, discusses how AI-driven strategies enhance efficiency, decision-making, and customer experience. Find out how Aspect’s AI capabilities can elevate WFM.

Read more

WHITE PAPER
The future of workforce management  

Explore the latest trends and essential features in Workforce Engagement Management (WEM) with Aspect’s expert insights. In partnership with The Futurum Group, this white paper delves into the tools like mobile solutions and advances forecasting that enhance employee experience and boost customer experience.

Download the white paper

WHITE PAPER

Bridging human potential and technology 

Gain insights into how AI and workforce engagement solutions are transforming customer and employee experiences. This white paper explores key strategies to optimize efficiency, engagement and long-term success in a tech-driven world.

Download the white paper

Important reminders

New Product Data Sheets

These sheets provide a quick reference with clear, concise information to support product discussions, evaluations, and decision-making. 

New Product Messaging Guides
As a comprehensive overview of key features, capabilities, value propositions, positioning, and more, these guides will become a source of truth for product messaging and positioning to empower you to articulate the unique benefits of our products more effectively.  

WorkforceOS Overview & Pitch Deck

New WorkforceOS Overview & WorkforceOS pitch deck is here! With clear problem statements, key benefits, and the new Engineered for Everyone narrative, it shows how agents thrive in simplicity and admins master complexity.

Solutions Technical Deep Dive

The updated Solutions deck is now a focused, technical deep dive, showcasing detailed insights into our platform's capabilities.

Check it out

Customer Success Stories

Explore our new library of customer success stories, designed for easy search and integration into your pitches. Bookmark it and check back often for the latest case studies! 

Browse stories

Product Discontinuation

WebDAV will be discontinued in April 2025, impacting customers hosted in the Alvaria AWS Public Cloud. Encourage your customers to transition to the Aspect Cloud solution for Workforce Engagement Management and ensure a seamless upgrade.

Download WebDAV Data Sheet

Meet Ian Storm   Director of Strategic Solutions

Ian’s career in the contact center space began as an unsuccessful debt collector. Thankfully, he found a much better fit in the contact center space by utilizing speech analytics and performance management metrics to create operational KPIs to empower the public sector to make informed decisions. 

With Aspect, Ian enjoys guiding clients on how to create a discovery culture focused on following curiosity to actionable insights and solutions. To ensure successful implementations, Ian has worn nearly every hat in SaaS from Project Management to Integration Architect, but there’s always been one common thread: he enjoys bringing people and ideas together cross-functionally to make something special. If it happens to reduce risk and increase revenue for the organization, even better! 

Personally, Ian is a busy father of two children and one adorable fox red lab. As a lifelong resident of Western New York, Ian is still holding his breath waiting for the Buffalo Bills to win their first Super Bowl. Until that happens, Ian distracts himself with psychology podcasts and catching up on the best tv shows.  

We’re always looking for new ways to collaborate and grow together.

Interested in partnering for an event? Let’s make it happen – reach out to explore opportunities. Plus, we value your insights – share your ideas in our Idea Portal and help shape the future of Aspect solutions.  

Cheers to a great month ahead!

Thank you,

Aspect Channel Partner Team